How to order our products
We understand that some of our customers are a bit confused on how to order our items. So in order for us to get your item customised just for you, we need you to put in your name in Arabic under the 'Special instructions for seller' box when checking out.
If there is no name given, we will have to cancel the order. If the name is given in English, we will attempt to translate it to Arabic, However if unable, we will have to cancel the order.
If there are multiple products, simply put the product, color and length then the name.
Personalised Arabic Necklace - 18cm,Rose Gold - اسمك
Personalised Arabic Bracelet - 7cm,Gold - اسمك
Product of the MonthOur personalised Arabic necklace is a very popular item this month, and so we will be doing a giveaway for it this month. Check out the details on our Instagram page!
Delivery & ReturnsOur items are personally made for you and so we aim to deliver them as soon as possible ; an estimate of 2 - 3 weeks. Unfortunately, we do not take any returns at the moment, However we do offer an exchange policy. Please visit our FAQ page for more information.
At Custom Gems, We aim to provide our customers with the best service we can. We want all of our customers to have something unique and personalised which they can have for themselves or provide as a gift for someone else.